This return policy only applies to customers who ordered on our website and shipped from overseas warehouses.
You may cancel your order for a full refund until you receive a shipping confirmation email with tracking information. If you cancel or refuse delivery after your order has shipped, you will be responsible for $100-$350 in original and return shipping (varies by model and shipping). We cannot block or cancel orders that have already shipped, we appreciate your understanding.
We currently do not allow returns on accessory orders. All accessory purchases are final. If you are not sure whether the accessory you want to order is suitable for your vehicle, please check with your sales consultant before ordering.
NOTE: Returns will only be processed if the item has been returned to us. We cannot process returns if the package is still in transit.
To be eligible for a return, your item must be: Unused and in the same condition as you received it, and there must be a good reason for the return. Additionally, items must be in their original packaging. For any return or exchange, we may, at our sole discretion, charge you $100-$350 for original shipping plus return shipping (varies by model and shipping). If you order Products by mistake, you will be charged in accordance with this policy.
In addition, if you find that the product has quality problems within 7 days after you receive the product, we will provide a replacement or a full refund, and the shipping cost does not need to be borne by the customer. If this happens, please send photos/videos of product damage to your sales consultant or email info@kxelectric.com
